We aim to get your coffee to you as fresh as possible. Orders are packed and shipped within 48 hours of being placed. Once dispatched, you’ll receive a confirmation email with all the details.

At the moment, we only deliver within the United Kingdom due to the complexities and costs associated with international customs and duties.

However, if you’re outside the UK and would still like to place an order, please get in touch. We’re happy to assist and can provide a shipping quote where applicable. For details on customs charges and tax policies, we recommend contacting your local customs office or visiting their official website.

You can find more information in our Delivery & Return Policy.

Because coffee is a perishable product, we’re unable to accept returns on roasted coffee. However, if there’s an issue with your order or coffee, please contact us within 2 days of receiving it, and we’ll do our best to make it right.

For brewing equipment, accessories, or magazines, returns are accepted within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as when received. We’re unable to offer refunds or exchanges after the 30-day period.

Yes, we do! Our barista training course is perfect for anyone looking to improve their coffee-making skills. You can find more details and book your spot here.

Absolutely! We offer a wide selection of high-quality coffee equipment, perfect for home enthusiasts and professional cafés or restaurants alike. Our range includes espresso machines, grinders, and more from trusted brands such as Victoria Arduino, Sanremo, Iberital, Mahlkönig, Mazzer, and Fiorenzato.

Whether you’re upgrading your setup or starting fresh, you’ll find equipment designed for performance, reliability, and ease of use.

Definitely! At The Coffee Officina, we’re passionate about sharing knowledge—not just great coffee. We provide detailed information about the journey of our coffee beans, from the different harvesting methods to processing techniques like the pulp natural process, helping you better understand how your coffee makes it from farm to cup.

If you’d like to explore more than what’s covered on our Harvesting and Processing page, feel free to get in touch—we’d be happy to share additional insights!

Yes, we do! At The Coffee Officina, we love helping you learn how to brew coffee and enjoy better coffee at home. You’ll find a variety of brewing methods, step-by-step guides, and recipes on our website to suit different tastes and setups.

We also offer a curated range of home brewing equipment—from grinders to pour-over kits—so you can recreate a café-quality experience in your own kitchen.

If you’re not sure where to start, feel free to get in touch—we’re always happy to help!

The ideal grind size depends on the brewing method you’re using. We always recommend buying whole beans and grinding them fresh at home to get the best flavour from your coffee.

To help you get started, we’ve created a handy Grind Size Guide that explains the different options and which grind works best for each brew method.

You can also explore our brewing recipes for step-by-step guidance and inspiration to help you brew delicious coffee at home.

Absolutely! Our packaging is designed to share as much detail as possible about the coffee you’re about to enjoy. You’ll find information such as the weight, roast date, the region where the coffee was grown, and even the name of the farm it came from—giving you a full picture of your coffee’s journey.

To learn more, visit our Packaging Page or feel free to get in touch—we’re always happy to help!

We roast all of our coffee at our roastery in Matching Tye, Essex. At The Coffee Officina, roasting is a crucial part of the journey—it allows us to bring out the unique flavours hidden within each coffee bean.

We believe every coffee deserves a tailored approach, so we carefully adjust the roast profile for each batch to highlight its individual character. All our coffee is hand-roasted with precision and care.

To learn more, read Our Story or get in touch with our team—we’d love to hear from you.

Yes, we do! Alongside our selection of coffees and brewing equipment, we also offer a range of coffee accessories to enhance your coffee experience. From tumblers and mugs to coffee makers and servers, there’s something for every coffee lover in our collection.

Our coffee is sourced from dedicated producers and farms around the world, including regions in Africa, Central and South America, and Asia. We work closely with trusted importers who prioritise quality, sustainability, and ethical practices.

Every coffee we select is chosen for its unique flavour profile, traceability, and the story behind it. You can find more details about each coffee’s origin on our packaging or product pages.

Reaching out to our friendly and experienced team is easy. You can contact us in the following ways:

Phone: 01279 453 385
Email: info@thecoffeeofficina.com
Post:
The Coffee Officina
Unit G, Housham Hall Farm
Matching Tye, Essex
CM17 0PB

You can also connect with us on social media via Facebook or Instagram. We’ll get back to you as soon as possible!